Hugo has brown hair that is always slicked back. Hugo was quite rotund and wore the typical uniform of a member of the Garrison with a gray v-neck underneath. In combat, he also donned the omni-directional mobility gear.
Hugo appears to be a laid-back and somewhat cowardly individual. However, when in the line of duty, he became a leader among the Garrison, barking orders and taking charge of the defense of Shiganshina's inner gate. Even as he was about to be attacked, his only worry was making sure the gate closed before the Armored Titan reached it.
Before the Fall of Wall Maria, Hugo would often sit around drinking and socializing with fellow soldiers in Shiganshina District. On one of these days, Eren Jaeger got into an aggressive fist fight with three other boys and the soldiers were called upon by a merchant to stop them. However, a drunken Hannes claimed that someone more qualified to help would be along shortly. Moments later, Mikasa Ackermann came to save Eren with Armin Arlelt trailing behind. The soldiers then cheer on the children as they fight until the merchant throws a bottle at Hugo, calling him a waste of taxes. While Hugo attempts to fight him, Hannes claims that the merchant is speaking the truth and stops him until the merchant hits him in the face as well. The two then engage in a fist fight until a Military Police officer comes and stops them, causing the three boys and Eren to run off.